| IT Support Specialist for the Windows 11 Upgrade at Dallas, Texas, USA |
| Email: [email protected] |
| From: Eli, RCube Creative Consulting [email protected] Reply to: [email protected] Job Description & Requirements Position: IT Support Specialist for the Windows 11 Upgrade Primary Location: Dallas & Ft. Worth, Texas VISA : ANY The IT Support Specialist is primarily responsible for providing support to all end-users at various sites in the Dallas-Ft. Worth metropolitan area. Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.). Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues Manually install Windows 11 as required when/if the upgrade fails Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade Support end user queries/issues as it relates to Windows 11 new features when/if required Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required Assist with creating FAQs and Support documentation on lessons learned Job Requirements: Bachelors degree or equivalent experience (i.e., 5+ years experience in an IT technical role) 5+ years experience in desktop hardware, operating systems, smartphones, and printers. 5+ years experience in Microsoft products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus Experience supporting OS upgrades such as Windows 10 and Windows 11 Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills Keywords: information technology |
| [email protected] View all |
| Wed Jan 10 22:51:00 UTC 2024 |