| Urgent Need_ Senior Support Analyst (.NET Applications Support) at Columbus, Ohio, USA |
| Email: [email protected] |
| Hi, Pleasure mailing you. Please go through the below requirement and let me know if you are comfortable for the position. Please send me your updated resume along with the best hourly rate, work authorization status and availability. An early response is really appreciated Title: Senior Support Analyst (.NET Applications Support) Location: Columbus, Ohio (Onsite) Exp: 10+years JOB DESCRIPTION This person will support digital online applications that are custom-built banking solutions that our customers will directly use. Participate with other developers and/or contractors in troubleshooting and identifying problems. Provide technical support on technical matters Show drive and interest in learning new systems, applications, technologies, and most importantly business domains Work in a fast-paced environment and will be good at multitasking Provide Incident and Problem Management support for all Digital applications Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications Good to have Digital Application Monitoring utilizing the following tools: o DynaTrace o SPLUNK Production Assurance for Infrastructure Releases Disaster Recovery support for annual Testing Maintenance window monitoring Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects Status update in Daily Service Review Meetings Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site Provide Level 1 & Level 2 support for application and platform issues Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications Own incident resolution and keep user informed of status Provide expected time of availability for delayed streams and processes Update ticket resolution status and details in the ticket management system(s) Respond to user requests and queries Escalate incidents to Level 2/3 development team as needed with summary analysis Escalate incidents to appropriate interfacing support team or external teams such as product vendors Update knowledgebase with support information (ex. Known errors and solutions for these errors) Provide clarifications on data issues identified in the application Preferred Qualifications: Working knowledge of SQL Server or equivalent Self-directed / Independent problem solving Excellent oral and written communication skills Experience operating in a large-scale environment Exhibit best practices, follow standards and present suggestions while remaining flexible and open In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards Professional experience with the .NET framework (C#, ASP.NET, XML) or Java Performance analysis and tune JVM based services Professional experience with scripting languages (e.g., PowerShell, Python, etc.) Knowledge of TFS to manage an Agile development lifecycle Experience in financial industry and in a Regulatory and Compliance environment preferred Familiarity with large scale system monitoring and alerting frameworks Expertise utilizing Cloud Infrastructure such as Azure, AWS Experience creating effective resource plans that ensure a high level of performance Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability Experience with Agile and DevOps methodologies Looking forward to work with you !! Best Regards Eric | Talent Acquisition United IT Solutions Inc | Contact: 972 829 4958| Email: [email protected] www.uniteditinc.com | 1212 Corporate Dr, Suite 555, Irving, TX - 75038 -- Keywords: csharp user interface active directory information technology golang Texas |
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| Fri Jan 12 21:22:00 UTC 2024 |