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Remote---Conversational AI Lead at Remote, Remote, USA
Email: [email protected]
Hello,

Hope you are doing well!!

My name is Mamta Chauhan and I am a Staffing Specialist at Nityo InfoTech. I am reaching out to you on an exciting job opportunity with one of our clients.

Please find JD below and let me know if it works

Role
Conversational AI Designer

Location Remote

Job Type Contract

Job Description:

Conversational AI Designer
/Voice User Interface (VUI) Designer creates adaptive interfaces for state-of-the-art, IVR speech solutions. This creative team member gathers and interprets business requirements to identify appropriate features, develop a logical and adaptive call flow, write natural and conversational system prompts, and anticipate user responses. A designer helps create the verbiage and persona in the prompts as well as coaching the professional voice talent in the recording sessions. The designer communicates the design and creates a detailed design specification document that directs call flow and grammar development. The VUI designer also plays an integral part in some aspects of application tuning.  The VUI designer provides the detailed call flow design that is used to support development and testing efforts.

Job Responsibilities:

Review business requirements

 Represent the callers point of view in requirement analysis

 Create high level design documentation

 Prepare sample dialogs

 Create directed dialog and natural language call flows

 Write detail design specifications

 Update current design documents with the required call flow changes to meet business requirements

 Walk thru design updates with business and IT partners

 Incorporate usability and usage data to refine design

 Include technical components to call flow design

 Create wav file order request with coaching notes

 Work with professional voice talent

 Submit all design updates within the required project milestone timeframes

 Participate in analysis and identify recommendations

 Identify innovation and enhancement ideas to meet the caller needs and business strategic objectives

 Contribute to business cases for enhancements

 Review and analyze post IVR survey results

 Usability testing

 Grammar review

 Represent current industry best practices

 Ability to design in both waterfall, Agile and blended initiatives

 Thought leadership

 Consensus building

 Ability to design cross channel/integrated call experiences using: SMS, email, web, mobile and chat

Good communication skills and Business analytical skills.

Thanks & Regards

Mamta Chauhan

Technical Recruiter

Phone: 
640-224-3118

Email: 

[email protected]

Keywords: artificial intelligence access management information technology
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Sat Jan 13 02:41:00 UTC 2024

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