| Quick Interview For Verint CM Pro Application Engineer Remote (EST zone consultants) at Remote, Remote, USA |
| Email: [email protected] |
| From: Akash Kumar, Sonitalent Corp [email protected] Reply to: [email protected] Hi Hope you are doing well, We are looking for Verint CM Pro Application Engineer. Please let me know if you are looking for this role and send me your updated resume also. Job title: Verint CM Pro Application Engineer Location: Remote (EST zone consultants) Interview: Phone/ Skype Visa: No H1B, No GC LinkedIn Must Required Job Description: Must haves: Experience with Verint CM Pro: with VOF, with adapters, process managers Experience with 311 Call Center support True app experience with the application Work on the product and coach the team Implementation coach Customer support side of app, process manager (customer or product side) Functions in this role: Support work - day-to-day, break fixes, keeping the lights on. Someone with experience working with CM Pro, understand embedded applications within CM Pro, how it works with their middleware system GUMB How process manager work within CM Pro, (can this person troubleshoot) What they use to manage different cases for different applications - acs (chameleon sys) Wants someone with a development background (OOP background) with mostly front-end CSS/HTML Using remedy for the ticketing system - will go straight to Kenny's team - review and go from there. Uses Jira for work CM Pro, developer or analyst. Case Management Software Verint CM Pro Requirement: CM Pro background. Backend Java experience is also needed, c#.net, Front End experience as well, CSS, HTML, Etc. Enhancements - to make changes to existing functionality and improve ecosystem Project-based work - support project which has to do with CM Pro - interface and integration for CM Pro as a CRM product Don't have any projects on right but the expectation is to have someone who can move around in these 3 areas Short term - 50% support work, 30% enhancement, 20% project Will vary if there's more project-based work Knowledge, Skills, and Abilities Candidates must have a minimum of 3 years of experience working with the following skills: CM Pro (Lagan CRM) Experience with VOF, with adapters, process managers .NET C# (Custom apps) Java (API interaction) JavaScript HTML, CSS Ability to adhere to strict delivery schedules and successfully manage multiple projects simultaneously. Knowledge of Database Technology (Microsoft SQL Server, Oracle) and the ability to interpret schemas and/or author queries and stored procedures. Ability to interpret and edit XML files Strong analytical and problem-solving skills with exceptional attention to detail Strong time management, written and verbal communication skills Knowledge of various Software Development Methodologies (particularly Agile) and experience in all stages of the software development lifecycle is a plus Experience with virtualization and cloud services such as Azure/AWS Familiarity with the user of troubleshooting, diagnostic, and testing tools such as Fiddler, Wireshark, Postman, and SOAP UI Working experience with release, change, configuration, and incident management Working experience identifying and resolving application issues Other preferred technical qualifications: Experience working with Agile product delivery JIRA SQL* (DB queries) Thanks & Regards -- Akash Kumar Technical Recruiter, Sonitalent Corp Direct:8596593266 || https://www.linkedin.com/in/akash-kumar-151a8025a/ [email protected] 5404 Merribrook Lane, Prospect, KY, USA. Keywords: csharp user interface database information technology golang green card Kentucky |
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| Mon Jan 15 23:00:00 UTC 2024 |