| JIRA Administrator :: USC or GC at Remote, Remote, USA |
| Email: [email protected] |
| From: Anamika, RCI [email protected] Reply to: [email protected] Title: JIRA Administrator Location: 100% Remote Duration: 3 months Visa - USC or GC Interview process: Phone and video Start Date : 01/17/2024 End Date: 04/17/2024 Experience : 8+ years of IT experience, including 5 years of hands-on experience with JIRA Note : LinkedIn Needed The selected candidate can begin working immediately in parallel with government background check running Excellent communication skills are required since this is a 100% remote position Description: Seeking a JIRA Administrator to support our US Department of Health and Human Services customer on a three-month assignment. This is a 100% remote position wherein the successful candidate will support the implementation of JIRA Service Management (JSM) for a Tier II Helpdesk. This project involves designing and implementing a ticketing system to manage incidents, service requests, changes, and problems for the financial systems managed by the US Government client that supports a customer base of 1000+ users. Responsibilities Build, configure and administer cloud based JSM (Jira Service Management) product from Atlassian In this role you will Configure, JSM for new requirements and enhancements as well as perform JSM administration work Primary responsibility is working with internal teams and other cross functional team to configure builds to deliver JSM Solution Collaborate with team in developing scalable, efficient, and maintainable solutions using Jira JSM Create tailored configurations, workflows, automations, reports, and integrations that meet specific user requirements Configure, administer, and enhance JSM site (customer and agent portal), customize portal accesses to customers and agents Administer tool integrations including Service Now License management Manage implementation issues, escalations and action items Required Ability to obtain and maintain Public Trust Clearance 8+ years of IT experience, including 5 years of hands on experience with JIRA. 2+ years of experience administering, supporting and customizing JIRA to meet the needs of diverse groups of customers and/or developers. Advanced understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc. Excellent oral and written communication skills Ability to adapt quickly to an existing, complex environment. Experience setting and managing user permissions. Preferred Experience working on implementation and support Atlassian products at Federal Government agencies 2+ years of experience administering Jira enterprise instances. Bachelor's degree in IT-related field Atlassian Certification(s) Keywords: information technology green card |
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| Tue Jan 16 22:55:00 UTC 2024 |