| Urgent Position - Unified Collaboration Engineer at Florham Park, New Jersey, USA |
| Email: [email protected] |
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Processing description: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1021923&uid= From: RAJAT KUMAR, Savi Technologies Inc. [email protected] Reply to: [email protected] Hi, Job Title Unified Collaboration Engineer Location- Florham Park, NJ, Conshohocken, PA, Boston, MA Job Type - Contract/HYBRID Rate- $50/Hr on C2c Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups. Proactively manage and keep collaboration system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Build out and implement new capabilities to support increased productivity. Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community. Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry. Develop knowledge base of self-serve steps for end users to identify cause of performance issues. Work on escalated support tickets in the UCC domain Stay abreast of feature releases and investigate relevance/impact to user base. Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products Thanks and Regards Rajat Kumar Recruitment Lead (Sales and Marketing) Savi Technologies Inc. Cell: +1- (315) 834-0484 E-Mail: [email protected] _____________________________________ Empowering Technologies Services Remote Services | IT Services | BPO | IT Consulting | Staffing Solutions | Keywords: user experience information technology Massachusetts New Jersey Pennsylvania http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1021923&uid= |
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| 08:54 PM 17-Jan-24 |