| Urgent role: Unified Communications Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: vishal, Tekinspirations [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate information. Job Title: Unified Communications Engineer Worksite: Houston, TX (3 days/week onsite mandatory) Must be local Support cloud-based communications and collaboration software. Work in a collaborative team environment to ensure the implementation of projects is successful. Ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our employees to ensure adoption of the RingCentral system or working to complete the implementation of a project plan. Directly planning and designing a setup of an account with employees, building out those design plans, or remote training and deploying our phone systems. Detailed functionality will be required to learn to accomplish these tasks. As a Professional Services Engineer, you will work in a collaborative team environment to ensure the implementation of projects is successful. Working directly with our frontline workers to ensure adoption of the RingCentral system or working to complete the implementation of a project plan. Planning and designing a setup of an account with employees, building out those design plans, or remote training and deploying our phone systems. Teach employees how to initially setup their RingCentral account Minimize causes of employee pain-points Review, teach and explain complicated call routing Guide employees through web-based user interfaces, mobile apps, and computer-based software configurations Excellent communication and collaboration skills internally facing. Time Management: ensuring your calendars appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process. Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails, and updating notes in between each meeting can occur. Ability to handle escalated issues and know when to escalate issues that require immediate attention. Review, teach and explain what data we need collected and how it needs to be received. Service Now for Ticket Management and Change Control Management Strong technical understanding of the RingCentral MVP and CX solution portfolio Ability to train end users on RingCentral Experience in handling Unified Communications platform High Level Proficiency in Excel & MS Word Strong and effective customer communication skills Experience with porting telephone numbers (preferred) Experience working with Salesforce.com Must possess strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as well as highly complex problems. Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Samsung Tab Active 3 with Android OS and work with MDM solutions such as VMware WS1 1+ years in customer or employee focused role technical support Contact center platform and tools (e.g., InContact, Five9, RingCentral) Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment. Self-motivated with the ability to dive right in, be effective and make a difference. Occasional on-call after-hours work may be required as needed. Vishal chaurasiya Technical Recruiter Email: [email protected] TEK Inspirations LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 Keywords: information technology microsoft Texas |
| [email protected] View all |
| Thu Jan 18 02:59:00 UTC 2024 |