| Genesys Outbound Engineer - Austin, TX (Onsite) at Austin, Texas, USA |
| Email: [email protected] |
| From: Shaikh Mubashir, kk software associates [email protected] Reply to: [email protected] Hi, Greetings from KK Software Associates. This is Shaikh Mubashir from KK Software Associates. I have an urgent requirement of Genesys Outbound Engineer , please go through the below requirement and forward me your updated resume with contact details ASAP. Position: Genesys Outbound Engineer Location: Austin,TX (Onsite) Duration : 12+ months with extension Job Description Must: Genesys OCS, GMS setup, troubleshooting and support Setup, deploy and support Genesys CX Contact Handle Genesys configuration required Application deployments, requesting ACLs/Firewalls, working with third patry vendors Design, documentation and mantianing test environment relevant to OCS< GMS and CX Contact Understanding of tools to monitor, alert, and troubleshoot the solutions. Ownership and accountability for environment readiness, ensuring the platform is appropriately scaled to meet business need. Support of project initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues. Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. Candidate Details Candidate Full Name (As per Passport): Contact Number: Email ID: Current Location: Did you work with TCS prior (If yes Fulltime/Contract): Work Authorization/Validity: Total Years of Experience: Relevant Years of Experience: Able to pass a (7 to 10) year background check and pre-employment drug test if required (Yes/No): Time Slot 1 (Skype/Phone) Time Slot 2 (Skype/ Phone) Notice Period: LinkedIn Profile: Pay Rate Thanks & Regards Shaikh Mubashir Ahmed | US IT recruiter Direct : 281-699-0346 Email: mubashir.aAt kksoftwareassociates.com Keywords: information technology golang Idaho Texas |
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| Fri Jan 19 04:17:00 UTC 2024 |