| #Critical Very Urgent-Genesys Outbound Engineer - Austin, TX at Austin, Texas, USA |
| Email: [email protected] |
| From: Adithya Rangaraju, kksoftware associates [email protected] Reply to: [email protected] Hi, Greetings from KK Software Associates. This is Adithya. R from KK Software Associates. I have an urgent requirement of Genesys Outbound Engineer, please go through the below requirement and forward me your updated resume with contact details ASAP. Title: Genesys Outbound Engineer Location: Austin, TX Duration: +12 Months Experience: 4-6yrs Note: Please do not submit OPT, CPT & H4 Job Description: Genesys OCS, GMS setup, troubleshooting and support Setup, deploy and support Genesys CX Contact Handle Genesys configuration required Application deployments, requesting ACLs/Firewalls, working with third patry vendors Design, documentation and mantianing test environment relevant to OCS< GMS and CX Contact Understanding of tools to monitor, alert, and troubleshoot the solutions. Ownership and accountability for environment readiness, ensuring the platform is appropriately scaled to meet business need. Support of project initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues. Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. Required Skills: 5+ years of Voice Engineering, telephony experience Extensive experience with Genesys 8.x platform architecture Knowledge of Genesys Framework (Config + Management). Experience designing and working on Genesys Outbound Contact (OCS) Working experience with GMS specifically around callback services Experience integrating applications with GWS Knowledge of Genesys CX Contact Working knowledge on CI/CD tools Expert with network and common data centre infrastructure Bachelors degree in Computer Science, Engineering or related field Excellent interpersonal, collaboration and communication skills Preferred Skills: Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security Experience with Genesys / Contact center call routing Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes) Keywords: continuous integration continuous deployment rlang golang Texas |
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| Fri Jan 19 04:40:00 UTC 2024 |