| ServiceNow Functional Consultants in McLean VA at Mclean, Virginia, USA |
| Email: teamkevin@arthurgrand.com |
|
UID: bd4c7cac9f9f4738a9459f18b12e6256 From: Kevin Mathew, Arthur Grand technologies teamkevin@arthurgrand.com Reply to: teamkevin@arthurgrand.com Role: ServiceNow Functional Consultants Location Mclean VA We need senior Functional consultant who can talk to customer , document their need, coordinate with team and have very good experience with ServiceNow for applications like Service Portfolio Management Service Catalog Management Service Request Management Role Overview IT Service Design Functional Consultant, a self-driven individual who would be responsible for providing IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teamsJob Description: End-to-end IT service portfolio & catalog design/redesign covering below: As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc. Planning for future service Re-engineering of service/offerings & respective workflows Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing Integration & functional designing, user stories creation, wireframes KPIs & reporting configuration Build test scripts, functional testing, pilot training Training material, trainings Hand over to support, supporting OCM etc. Implementation of redesigned service using ITSM tools like ServiceNow etc. Identify automation opportunities and driving implementation of the same Work closely with ServiceNow developers in Agile method to get redesigned service implemented Desired Skills: ITIL/ITSM Functional Process Consulting or Process Management Lead ITIL Intermediate or Expert certified ISO 20000 Auditor is plus IT & respective technology alignment Project Management trained is preferred Strong customer service orientation Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Keywords: information technology microsoft Virginia |
| teamkevin@arthurgrand.com View All |
| 07:35 PM 22-Jan-24 |