| Sr Application Production Support - Onsite Role at Plano, Texas, USA |
| Email: [email protected] |
| From: Lakshmi Kanth, Micasa Global [email protected] Reply to: [email protected] Operations Lead Location Plano TX, Charlotte NC, Phoenix AZ, New Jersey and New York (Onsite) Contract Role Who are we looking for A senior level technical SME with hands on experience of Application and production support to manage a critical project for one of our biggest clients focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to guide or mentor the teams towards the success. Technical Skills: 9+ years of experience in leading the Production Support teams Experience in Application Production Support in Linux platform. Strong Technical Troubleshooting skill Good Experience in Project Management Activity and experience in handling Team . Well versed with ITIL - Incident Change Release management Basic knowledge of Middleware technologies - Apache Tomcat Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus. Good experience in AutoSys or any scheduling mechanism. Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc. Knowledge of Banking domain (preferable) Handle major incidents and escalations effectively. Track the RCA Root Cause Analysis of repetitive and problem issues. Experience in creating governance reports and documentations. Basic knowledge of Database - Oracle SQL Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database Good to have knowledge of AutoSys or any scheduling mechanism. Good to have DevOps SRE, Automation, cloud knowledge. Process Skills: Good knowledge of ITSM Process Preferrable good knowledge of SDLC First point of support for application incidents Identifies, diagnoses, and resolves functional and technical problems Ensure quality services are delivered with respect to the agreed service level agreement Clearly understand client business to recommend, provides and support application services Behavioral Skills : Self motivated Good team member Certification: good to have DevOps, cloud/AWS base training/certification Keywords: continuous integration continuous deployment Arizona North Carolina Texas |
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| Mon Jan 22 21:06:00 UTC 2024 |