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Job Description || Genesys pure cloud || Location: Remote at Remote, Remote, USA
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From:

Mani,

THEMESOFT

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Hi,

Good Day!!!

Im Mani with Theme Soft. I came across your profile wanted to reach out to discuss this exciting opportunity I have with my client for Genesys pure cloud role. Your profile looks to be a great match for the requirement and would appreciate your thoughts once review the below requirement.

Job Title: Genesys pure cloud

Location: Remote

Duration: Contract

Job Description:

SME focused on setting up the ORG/Tenants for Genesys Cloud solutions, assisting with the People & Permissions, Telephony, Integrations, and API Usage. 

  Work on OMNI Channel to help define the permission roles and group functions within the system.

Telephony configurations including trunks, dial plans, metrics, etc.

Guiding the direction on Genesys App Foundry partners and how to navigate and configure services. Examples include Event Bridge, WFM (TTECH), CM Staging, CDS, etc Assisting in the workflow processes for API usage and pipelines.

Knowledge transfer/training of Genesys Cloud Services for OMNI Channel staff.

Thanks & Regards

Mani

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Wed Jan 24 00:15:00 UTC 2024

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