| Delivery Lead - Customer Experience Transformation at Remote, Remote, USA |
| Email: [email protected] |
| View this email online if it doesn't display correctly Position: Delivery Lead - Customer Experience Transformation and Omni-Channel Solutions Location: Remote (Occasional Travel to Dallas/ Frisco/ Irving, TX If required) Duration: Long-term Job Overview: We are looking for a skilled and experienced Delivery Lead with expertise in customer experience transformation, omni-channel solutions, customer journey mapping, and CRM. The successful candidate will play a pivotal role in leading the delivery of projects focused on enhancing customer experiences across various channels. The Delivery Lead will work closely with cross-functional teams to implement customer journey improvements, optimize CRM systems, and enhance front-end experiences. Responsibilities: Project Planning and Execution: Develop and execute comprehensive project plans for customer experience transformation initiatives. Collaborate with stakeholders to define project scope, objectives, and deliverables. Ensure adherence to project timelines and budget constraints. Customer Experience Transformation: Lead initiatives to transform and enhance customer experiences across all touchpoints. Utilize industry best practices to design and implement strategies that improve overall customer satisfaction and loyalty. Drive the adoption of omni-channel solutions to create seamless and consistent experiences. Customer Journey Mapping and Improvements: Conduct detailed customer journey mapping exercises to identify pain points and opportunities for improvement. Implement enhancements to customer journeys, ensuring a smooth and personalized experience. Work with UX/UI teams to optimize front-end interfaces based on customer insights. CRM Optimization: Oversee the optimization of Customer Relationship Management (CRM) systems. Collaborate with CRM administrators and teams to configure and customize CRM solutions. Ensure data accuracy, integration, and alignment with customer experience objectives. Stakeholder Communication: Act as the primary point of contact for stakeholders, providing regular updates on project progress. Facilitate communication between technical teams, marketing, sales, and customer service departments. Address concerns and proactively manage expectations throughout the project lifecycle. Quality Assurance and Testing: Implement thorough testing procedures to validate the functionality and effectiveness of customer experience enhancements. Identify and resolve any issues or discrepancies in the implemented systems. Ensure compliance with industry standards and best practices. Documentation: Create and maintain comprehensive documentation for project specifications, customer journey maps, and CRM configurations. Develop training materials for end-users and support teams. Analytics and Measurement: Establish key performance indicators (KPIs) to measure the success of customer experience initiatives. Utilize analytics and reporting tools to monitor and analyze customer interactions and behaviors. Qualifications: Bachelor's degree in a relevant field. Proven experience in project management with a focus on customer experience transformation. Expertise in customer journey mapping, CRM systems, and front-end experiences. Strong analytical and problem-solving skills. Excellent communication and leadership abilities. Ability to collaborate effectively with cross-functional teams. HAVE A NICE DAY ! Joe Murphy, Technical Recruiter. Momento USA | Exceeding Customer Expectations 440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031 Interstate Business Park Direct: 856-452-7640 Ext 1023 ; Fax: (866) 605-1171 Email: [email protected] (1) Joe Murphy | LinkedIn Web: www.MomentoUSA.com Hasheem Himmati, 440 Benigno Blvd. 2nd floor, Bellmawr, NJ 08031, United States Keywords: user interface user experience information technology New Jersey Texas |
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| Thu Jan 25 01:25:00 UTC 2024 |