| Salesforce Business Analyst with Omni channel experience - Newton, MA onsite ( Local Only ) - Long term Contract at Newton, Massachusetts, USA |
| Email: [email protected] |
| From: VBeyond Corporation, vbeyond [email protected] Reply to: [email protected] Job Title: Salesforce Business Analyst with Omni channel experience Location: Newton, MA onsite ( Local Only ) 5 day onsite Duration: Long term Contract Experience :10+ Years Responsibilities: - Consult and liaise with stakeholders to gather and confirm business requirements - Analyze and consolidate information to develop solutions to ensure business requirements are achieved - Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts - Provide expert support to key stakeholders in managing system and process changes - Produce functional, technical and system design documentation - Create test scenarios for applications and enhancements, ensuring functional requirements are met - Facilitate testing of new Salesforce functionality rollouts - Develop complex reports and dashboards to support the delivery of business key metrics. - Deliver effective training modules and user guides - Identify and develop super user knowledge and capabilities across the business - Interact with third party vendors and developers where appropriate Competencies: - Thorough experience in Service cloud and Experience cloud - Experience in Tableau implementation - Must have worked on Omni channel and call center implementation projects - Salesforce Certified Administrator (ADM201) - 3+ years of experience with Salesforce.com setup and configuration - 6+ years business analyst experience - 2 years project management experience preferrable - Excellent knowledge of the full SDLC - Proficient MS Excel, Word, PowerPoint, and Visio user - Extensive experience in data modelling, process mapping and specification documentation - Experience facilitating workshops and discussion sessions - Experience in developing, implementing, and maintaining system processes and procedures - Experience in creating business cases for technology-related solutions Additional knowledge, Skills and Abilities: - Excellent communication and interpersonal skills - High level problem solving and analytical skills - Active listener with the ability to think strategically, solve problems and negotiate - Strong ability to engage and influence stakeholders, at all levels across the business - Ability to build and maintain effective working relationships with stakeholders - Superior organization skills including outstanding accuracy and attention to detail - Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines - A can-do and go-getter attitude Thanks & Regards, Vivek Yadav Recruitment Lead E: [email protected] | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844 Note VBeyond is fully committed to Diversity and Equal Employment Opportunity. Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to [email protected] subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience. Keywords: golang microsoft Massachusetts New Jersey |
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| Thu Jan 25 04:55:00 UTC 2024 |