| Technical Service Support Specialist at Remote Must be in the US and work EST hours at Remote, Remote, USA |
| Email: [email protected] |
| From: Raj Khan, convextech.com [email protected] Reply to: [email protected] Hi, Hope you are doing good.!! Please let me know if you are interested in the below position.!! Position: Technical Service Support Specialist Location: Remote Must be in the US and work EST hours Duration: 12+ months Visa: USC/GC/EAD Interview: Video Job Description: Technical Support Specialist for Digital products & applications that can range from Service Event focused to In-Mission end customer focused, and in some cases telematics hardware focused, that are in production being used by external customers, service providers, & internal stakeholders. Selected hire needs to have good communication skills and be able to handle disgruntled customers professionally when needed. Role Responsibilities for this position will include the following: Here is an example of the software being used. PowerCommand Cloud and Connect Cloud * This position will support the day-to-day operations within the Customer Support group of triaging / prioritizing incoming defects, to tracking and facilitating technical resolution by coordinating between our user and our Digital Product Support & Software development teams to investigate, troubleshoot, & resolve issues related to cloud, digital applications, or device issues. * Will also manage the process for Customer registration. * Supports counterparts in strengthening their relations in customer partnerships. * Works with Sales and Service Operations, customers, and potential customers regarding the resolution of technical or engineering issues that affect Cummins Digital products. * Proposes changes in products and services that result in cost reductions and increased sales. * Evaluates products and solutions based on customer requirements. * Prepares operating manuals, reference materials or training materials for customers and the sales force. * Be the customer advocate for quick & quality resolutions and provide input / testing on product development and/or enhancements. Edit Role Required Skills Position Requirements: * Minimum of a Bachelors Degree (4-year degree) is required. * Minimum of 3 years Experience in Customer Support / Account Management in an Application Software related field. * Selected hire needs to have experience and/or a background in technical customer support - technical support/experience as it relates to software application not hardware or desktop support. * Hire needs to be able to think critically and work with a sense of urgency. * This role requires a lot of interfacing with customers of all levels so effective communication is key & customer focus is a must. * Experience/willingness to learn technical details of current and future digital products. * Self -motivated, Proactive in nature, with a desire to work in a fast-paced environment. * MS Office proficiency is a must. * Experience with AWS and/or Computer Networking experience preferred Competencies: * Customer focus: Building strong customer relationships and delivering customer-centric solutions. * Networking: Ability to proactively work across functional teams to learn about the products and work to resolve issues. * Ensures accountability: Holding self and others accountable to meet commitments. * Data Analytics: Interprets information relying on knowledge of business or functional frameworks and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis. * Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. * Being resilient: Rebounding from setbacks and adversity when facing difficult situations. Best Regards Md. Raj khan US IT Recruiter ConvexTech Inc. Email: [email protected] Linkedin linkedin.com/in/md-raj-khan-9b1498204 Keywords: information technology green card microsoft Maryland |
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| Thu Jan 25 15:21:00 UTC 2024 |