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Hiring : Technical Service Support Specialist IN Remote - Must be in the US and work EST hours at Remote, Remote, USA
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From:

AFTAB,

convextech

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Hope you are doing good.!!

Please let me know if you are interested in the below position.!!

Position : Technical Service Support Specialist

Location : Remote Must be in the US and work EST hours

Duration     
: Contract-6-Month

Visa: No H1b /cpt

Interview mode: Interview : Video

Job Description

Technical Support Specialist for Cummins Digital products & applications that can range from Service Event focused to In-Mission end customer focused, and in some cases telematics hardware focused, that are in production being used by external customers, service providers, & internal stakeholders.

Selected hire needs to have good communication skills and be able to handle disgruntled customers professionally when needed.

Role

Responsibilities for this position will include the following:

Here is an example of the software being used. PowerCommand Cloud and Connect Cloud

* This position will support the day-to-day operations within the Customer Support group of triaging / prioritizing incoming defects, to tracking and facilitating technical resolution by coordinating between our user and our Digital Product Support & Software development teams to investigate, troubleshoot, & resolve issues related to cloud, digital applications, or device issues.

* Will also manage the process for Customer registration.

* Supports counterparts in strengthening their relations in customer partnerships.

* Works with Sales and Service Operations, customers, and potential customers regarding the resolution of technical or engineering issues that affect Cummins Digital products.

* Proposes changes in products and services that result in cost reductions and increased sales.

* Evaluates products and solutions based on customer requirements.

* Prepares operating manuals, reference materials or training materials for customers and the sales force.

* Be the customer advocate for quick & quality resolutions and provide input / testing on product development and/or enhancements.

Edit Role

Required Skills

Position Requirements:

* Minimum of a Bachelors Degree (4-year degree) is required.

* Minimum of 3 years Experience in Customer Support / Account Management in an Application Software related field.

* Selected hire needs to have experience and/or a background in technical customer support - technical support/experience as it relates to software application not hardware or desktop support.

* Hire needs to be able to think critically and work with a sense of urgency.

* This role requires a lot of interfacing with customers of all levels so effective communication is key & customer focus is a must.

* Experience/willingness to learn technical details of current and future digital products.

* Self -motivated, Proactive in nature, with a desire to work in a fast-paced environment.

* MS Office proficiency is a must.

* Experience with AWS and/or Computer Networking experience preferred

Competencies:

* Customer focus: Building strong customer relationships and delivering customer-centric solutions.

* Networking: Ability to proactively work across functional teams to learn about the products and work to resolve issues.

* Ensures accountability: Holding self and others accountable to meet commitments.

* Data Analytics: Interprets information relying on knowledge of business or functional frameworks and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.

* Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

* Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

* Being resilient: Rebounding from setbacks and adversity when facing difficult situations.

MD AFTAB ALAM

US IT Recruiter

ConvexTech Inc.

Direct  : 4693007818 ext-412

Email    : 
[email protected]

Keywords: information technology microsoft Maryland
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Thu Jan 25 22:58:00 UTC 2024

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