| TWK_2065 Product Support Analyst / help desk / service desk services position with state of Texas | Remote in Texas state | call handling & helpdesk software experience must at Remote, Remote, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before 31 JAN, 2024 @ 5PM CT Requirement details: Internal job ID:TWK_2065Product Support Analyst State of Texas Austin, TX 78751 # Remote in Texas state Note: a) Position will be remote. Program will allow candidates who are within the state (Any location within the State of Texas). b) Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas. Preferred Public Sector (State / Federal / Local Govt.) Client Experienced profiles Local to Texas Profiles only EXP: 10+ Years Job Description: Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Level Description 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Roles & Responsibilities: Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction. Troubleshoot and resolve complex issues related to business application use, configuration, and customization. Conduct training sessions for users, empowering them to effectively utilize our applications. Collaborate with healthcare professionals to understand their needs and help improve application instrumentation. Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features. Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections. SKILLS AND QUALIFICATIONS Years Required Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix. -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Note: Facing issues with my old number: 469-900-0456 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology Connecticut Idaho Texas |
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| Fri Jan 26 00:05:00 UTC 2024 |