| Hybrid Sr. ITIL Service SME :: Pittsburgh, PA at Pittsburgh, Pennsylvania, USA |
| Email: [email protected] |
| From: Abhishek kumar singh, Tek Inspirations [email protected] Reply to: [email protected] Position: Sr. ITIL Service SME Location: Hybrid (Pittsburgh, PA) Duration: 12+ month Visa: CITIZEN,GREEN CARD Interview: Skype Client: Federated Hermes Responsibilities: Provide ITIL subject matter expertise for the firm Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned Lead Implementation of new features and functionality in the service management application Manage the teams work queues to ensure team workload is addressed and completed Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team Develop dashboards and metrics to measure delivery of services and process maturity Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages Participate in internal user group meetings with business-facing and IT-facing customers Provide leadership, mentoring, knowledge transfer and guidance to team Adhere to and recommend improvements to the teams processes and procedures Assist in developing strategies for Service Management function Education: Bachelor's degree in business, Computer Science, Information Systems- preferred Experience Required: IT Service Management processes; experience with administration or support of IT Service Management tool required - 5+ years Cherwell experience preferred or any other IT Service Management tool - 5+ years ITIL certification - Required. Experience designing, implementing, and supporting business processes; experience in IT Service Management - 4+ years Experience with Microsoft products - 4+ years Knowledgeable of project management and SDLC principles Thanks & Regards .. Abhishek Singh Technical Recruiter Desk: 4697760536 [email protected] Keywords: information technology Pennsylvania |
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| Thu Jan 25 19:24:00 UTC 2024 |