| Urgent role: Help Desk And Service Desk !! USC ONLY at Remote, Remote, USA |
| Email: [email protected] |
| From: vishal, Tekinspirations [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate information. Help Desk/Service Desk Location REMOTE but MUST live in TX Duration: 6+ months Interview: Skype Three professional references are required. If they have LinkedIn it would be good. Level Description 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. MUST HAVE 4 Required Experience with help desk/service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. PREFERRED 2 Preferred Experience with Remedy / BMC Helix. Vishal chaurasiya Technical Recruiter Email: [email protected] TEK Inspirations LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 Keywords: information technology Texas |
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| Fri Jan 26 02:25:00 UTC 2024 |