| ITSM role (Remote) at Remote, Remote, USA |
| Email: [email protected] |
| From: Yashwant Singh, DMS Visions Inc [email protected] Reply to: [email protected] Hi, Hope you are doing well, Please find the job description given below and let me know your interest. Position: ITSM role Location: (Remote) Duration: 6+ Months Job Description: Ideal candidates must have 4+ years of experience with ITSM (IT Service Management) and designing, implementing and supporting business processes. An ITIL certification is preferred along with Cherwell. Responsibilities: Provide ITIL subject matter expertise for the firm Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned Lead Implementation of new features and functionality in the service management application Manage the teams work queues to ensure team workload is addressed and completed Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team Develop dashboards and metrics to measure delivery of services and process maturity Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages Participate in internal user group meetings with business-facing and IT-facing customers Provide leadership, mentoring, knowledge transfer and guidance to team Adhere to and recommend improvements to the teams processes and procedures Assist in developing strategies for Service Management function Education: Bachelor's degree in business, Computer Science, Information Systems- preferred Experience Required: IT Service Management processes; experience with administration or support of IT Service Management tool required - 5+ years Cherwell experience preferred or any other IT Service Management tool - 5+ years ITIL certification - Preferred Experience designing, implementing, and supporting business processes; experience in IT Service Management - 4+ years Experience with Microsoft products - 4+ years Knowledgeable of project management and SDLC principles If you are interested, please share your updated resume and suggest the best number & time to connect with you Thanks & Regards, Yashwant Singh US IT Recruiter, DMS VISIONS Inc. 9726455050 | dmsvisions.com/ [email protected] 4645 Avon Lane, Suite 210, Frisco, TX 75033 Keywords: information technology Texas |
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| Fri Jan 26 03:09:00 UTC 2024 |