| Desktop Support Analyst-- Chicago, IL Hybrid ( locals ) at Chicago, Illinois, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - Role: Desktop Support Analyst Location: Chicago, IL Hybrid ( locals ) Skills: They are very high level, so they need good communication skills and white glove type of support for these lawyers.. See below info, they need VoIP, A/V conference, as well as basic desktop support. Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network, and application. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively, and follow through on resolution. Identify and provide (when applicable) training for users. Set up, support, and maintain fleet of computers, laptops, terminals, and printers. Keep computers current with OS version as well as all applications installed. Identify, diagnose, solve and/or track to resolution hardware and software problems. Differentiate between hardware and software problems. Provide on & occasionally off-site support to end users home, client sites or remote offices. Test and evaluate hardware as assigned. Conduct project related research as assigned. Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware. Move and set up computer equipment, phones, printers, and mobile devices based for onboarding and off-boarding of staff. Provide support and set up for video conference, mobile devices, and IP telephony (VOIP) systems. Provide support for creation, deletion and modification of user\\phone profiles using Cisco Call Manager. Keep inventory of all onsite, short\\long term firm issued equipment including WFH setups. Must be able to work outside of regular hours to accommodate complete business needs.. Perform routine conference room check to ensure they are properly maintained and updated Perform other duties as assigned. Keywords: information technology Illinois |
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| Fri Jan 26 19:21:00 UTC 2024 |