| We are looking for a ITIL Services Engineer, Warrendale PA at Remote, Remote, USA |
| Email: [email protected] |
| From: James, rwaltz [email protected] Reply to: [email protected] Job Title: ITIL Services Engineer Location: Warrendale, PA Contract: Contract (12 Months) Title: ITIL Services Contractor Location: WRN - Hybrid Duration: 12 months Start Date: ASAP Skills: Bachelors degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required Cherwell experience preferred or any other IT Service Management tool Knowledgeable in the areas of designated responsibility; ITIL certification preferred Minimum of 4 years experience designing, implementing, and supporting business processes required; experience in IT Service Management required Minimum of 4 years experience with Microsoft products required Knowledgeable of project management and SDLC principles. Major Duties: Provide ITIL subject matter expertise for the firm Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned. Lead Implementation of new features and functionality in the service management application Manage the teams work queues to ensure team workload is addressed and completed. Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team. Develop dashboards and metrics to measure delivery of services and process maturity Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages. Participate in internal user group meetings with business-facing and IT-facing customers Provide leadership, mentoring, knowledge transfer and guidance to team. Adhere to and recommend improvements to the teams processes and procedures. Assist in developing strategies for Service Management function. Perform other duties, as assigned Other: Strong multi-tasking skills Strong decision-making skills Good analytical and technical skills Excellent verbal, written and interpersonal communication skills Demonstrate flexibility in being able to work independently when required, and also as part of a team Demonstrate a cooperative attitude and effective interpersonal and communication skills with clients and co-worker Keywords: information technology Colorado Pennsylvania |
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| Fri Jan 26 21:51:00 UTC 2024 |