| Local candidate only USC Role : Site Reliability Engineer , Redmond, WA at Redmond, Washington, USA |
| Email: [email protected] |
| Role : Site Reliability Engineer Location : Redmond, WA Local and USC only Job Description Skillsets/knowledge required: Networking fundamentals PC/server hardware RBAC assignments AAD/AD security groups, permissions, group policy, MFA Windows Client and Server OS, file system permissions Security fundamentals and processes (JEA, change tracking, audit trails, approval/authorizations) Azure fundamentals Detailed and clear communication, written and verbal Responsibilities: Receive, triage, and manage IT-related issues reported by end users Drive clarity of reported issues, translating business and user functions into likely technical causes Engage appropriate SMEs and IT teams to resolve issues, based on root cause and area of responsibility Handle escalations in priority/criticality Identify and pull multiple teams together to resolve complex issues Document roles, responsibilities mapped to technical permissions required to fulfill those roles Identify pain points and repeated issues, create action plans to reduce toil Track and drive down MTTR Drive incident bridge calls, engage required SMEs and drive outages to closure Document outage activities, manage regular communications with stakeholders Drive post-mortem reviews with applicable teams Regular reports on overall issue counts, categories, resolution time Thanks & Warm Regards, Alok Singh | Technical Recruiter TekNavigators Staffing 978-558-4666 *109 Alok @tek-staffing.com tek-staffing.com -- Keywords: active directory information technology Washington |
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| Mon Jan 29 20:14:00 UTC 2024 |