| EUC Service Desk Engineer at Dublin, California, USA |
| Email: [email protected] |
| From: Sakchi kumari, Nitya Software solutions [email protected] Reply to: [email protected] Role: EUC/Service Desk Engineer (Executive Support - Mac / Jamf exp) Location: Dublin CA (100% onsite from Day 1 No Hybrid/Remote) Please look for local candidates only Full Time Only In this role, you will have responsibilities for... Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge. AD and Exchange Provisioning Maintains users, groups, and DLs File & Print Management Provisioning and troubleshooting Hardware and Software Deployment Desktop and laptop imaging and software deployment. Mobile Device Support Managing Apple, Android, and other mobile devices Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF) IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation. Youve got what it takes if you have... 5+ years of experience working on a ServiceDesk 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF Bachelors degree, technical certificate or equivalent work experience Strong understanding of ITIL Foundations and prior administration of Service Now Expertise with MS Windows and Mac OS Operating Systems Excellent technical documentation skills are a must Strong analytical, troubleshooting, and problem-solving skills Must be a quick learner with exceptional communication skills Perform inventory management for all hardware Extra dose of awesome if you have ITIL Certification IT Security Awareness HIPAA, FedRAMP, SOC II Keywords: active directory information technology microsoft California |
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| Tue Jan 30 01:54:00 UTC 2024 |