| Release Manager - Atlanta, GA - Hybrid at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Mahesh, Mindfore Inc [email protected] Reply to: [email protected] Job Title: Release Manager Location: Atlanta, GA - Hybrid Duration: 12 Months Duties & Responsibilities: Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing, and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards. Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool. Selection and implementation automation tools for change management tasks. Communicate, coordinate, and lead IT change control management duties, serving as a change manager. Ensure IT change control management requests are executed according to the defined project standards. Coordinate schedules of pending and approved IT change management requests. Ensure systems are utilized when conducting identified IT change manager duties. Assist with implementing and standardizing IT service management efforts, and the standardization of processes across multiple vendors. Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability. Coordinate multiple teams to ensure tasks are completed to align with the release schedule. Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors; and Author and coordinate business continuity plans Perform other duties as required. Qualifications/ Preferred Qualifications Ten (10) years of technical development/change management experience Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools. Knowledge of Jira and ServiceNow Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management. Knowledge of project management principles and practices. Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release Management and Service Asset and Configuration Management. Knowledge of Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors and applications. Knowledge of change management principles and practices, change control board activities and change request processing. Proficient in release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure. Knowledge of basic management principles and practices, methods of data collection and analysis; and Ability to organize risks and issues for presentation in reports, documents, and other written materials. State Government / Public Sector (preferred) Medicaid / Healthcare (preferred) Project / Program Management Certification (preferred) Facilitation (preferred) ServiceNow Competency Access Management Change Management Incident Management Self Service Applications (Proficiency is Preferred) ServiceNow Salesforce.com Okta Remedy GitHub Sysaid JIRA AWS Cloud Services Snowflake PowerBI Tableau Education Bachelors degree in information technology, Computer Science, or a related field. At least 7 years of experience in management of complex project procurement and implementations Project Management Professional (PMP) Certification preferred. Required / Desired Skills: Required 10 Years Technical development/change management experience. Required 10 Years Develop and deploy a change/control/release/incident management practice. Required 10 Years Mitigate risk against failure in system release. Required 10 Years Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project mgmt tools Required 5 Years Jira and ServiceNow Required 8 Years Knowledge of project management principles and practices. Required 8 Years Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors. Required 8 Years Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure. Required Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management. Required Change management principles and practices, change control board activities and change request processing. Required Basic management principles and practices, methods of data collection and analysis. Required Experience organizing risks and issues for presentation in reports, documents, and other written materials. Required Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management Highly desired State Government / Public Sector Highly desired Medicaid / Healthcare Highly desired Project / Program Management Certification Keywords: information technology Georgia |
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| Tue Jan 30 20:46:00 UTC 2024 |