| URGENT NEED - IT Support - Network Administrator- Oakbrook, IL - Onsite at Remote, Remote, USA |
| Email: [email protected] |
| From: Alex keylor, NAVTECH INC [email protected] Reply to: [email protected] I have an opportunity for a IT Support/ Network Administration - Oakbrook, IL - Onsite and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : IT Support/ Network Administration Location : On-site 5 days/week (Oakbrook, IL Chicagoland) Duration : Long term contract Note: this resource will handle Network Administration and L3 IT Support since they are small, they would deal with L1, L2 and L3 type tickets. Position summary: On-site 5 days/week (Oakbrook, IL Chicagoland). Occasional pre-planned travel to site locations (approximately 1 week every 3 months). Level 3 Helpdesk Technician to provide fast and effective technical assistance on Windows infrastructure, telecom infrastructure, and healthcare applications. Must be customer-oriented and communicate effectively so non-technical users can understand the solution to their technical problems and are eager to work on complex projects that require continuous learning. Essential functions: Network and Microsoft Office365 Administration Administrate enterprise networks remotely with Ubiquiti cloud networking technology. Maintain accurate documentation of networks in Visio as updates are made. Enforce security controls when implementing network and cloud app technology. Administrate internal SharePoint sites to enable effective and secure file sharing. Troubleshoot any network connectivity issues preventing users from being productive. Troubleshoot Office 365 applications not working as intended in the cloud and on-premises. Create IT training and knowledge base as needs for skills across the team are discovered. Use the Microsoft 365 administration menus to address the evolving needs of users. Continually research the current and emerging technologies then propose necessary changes. Address network and O365 helpdesk tickets as needed. IT Infrastructure Administration: Administrate diverse telecom VOIP systems like Vonage, Medtel, Weave, and others as needed to ensure that communications are uninterrupted and private. Troubleshoot common issues in telecom like connectivity, dropped calls, and unexpected configuration issues. Maintain pharmacy software like PioneerRx, Care Tend, and others as needed. Identify and report any instances of healthcare information losing confidentiality, integrity, or availability. Maintain other diverse 3rd party software used in pharmacies like payment processing, direct messaging, and shipping software. Create IT training and knowledge base as needs for skills across the team are discovered. Challenge and expand existing IT training to enhance the effectiveness of the rest of the team. Continually research the current and emerging technologies then propose necessary changes. Address all other categories of helpdesk tickets as needed. Help Desk support: Serve as the first point of contact for company staff seeking technical assistance over the phone or email. Research and identify solutions to software and hardware issues. Triage, diagnose, and troubleshoot technical issues, including account setup and network configuration. Ask targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed SLAs Guide users through a series of actions, by phone, email, chat, or RMM sessions. Properly escalate unresolved issues to appropriate internal teams. Ensure all issues are properly logged and solutions are documented in the company ticketing system. Update IT knowledgebase as processes, procedures, and best practices change. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Qualifications: This position works with Protected Health Information (PHI). The candidate must be dedicated to protecting this information from disclosure. Hands-on experience with Windows environments with hybrid cloud and on premises infrastructure. 3-5 years of professional experience working in the IT field. +3 years of experience with Office 365 applications. +3 years of experience administrating networks. +3 years of troubleshooting mobile devices, IoT, and other non-computer technical products. Ability to troubleshoot common office hardware like printers and scanners. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. -- -- Regards, Alex . K NAVTECH INC P : (224) 348-1340 E : [email protected] 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 www.Navtechusa.com E-Verified Company . Keywords: access management information technology Illinois |
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| Tue Jan 30 21:23:00 UTC 2024 |