| Unified Collaboration Engineer - Hybrid at Florham Park, New Jersey, USA |
| Email: [email protected] |
| From: Manish, epeopletech [email protected] Reply to: [email protected] Hi, Greetings of the Day !! We have an urgent opening with Unified Collaboration Engineer and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP Job Title Unified Collaboration Engineer Location- Florham Park, NJ, Conshohocken, PA, Boston, MA (Hybrid) HYBRID WORK POLICY OF SOMPO- Monday and Friday are remote, Tue/Wed/Thurs are on-site. CCNP Unified Communications certification or CCIE certification is must Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups. Proactively manage and keep collaboration system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Build out and implement new capabilities to support increased productivity. Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community. Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry. Develop knowledge base of self-serve steps for end users to identify cause of performance issues. Work on escalated support tickets in the UCC domain Stay abreast of feature releases and investigate relevance/impact to user base. Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products TECHNICAL QUALIFICATIONS Proficiency across the Webex suite of products Cisco Certification CCNP Collaboration Intermediate level IP networking knowledge Strong understanding of hybrid Webex/UCC environments, including O365 on cloud Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. Be able to troubleshoot Cisco UC system, including- Webex Control Hub Cisco Directory Connector Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler Monitoring Webex components' health parsing through system logs to troubleshoot issues. Knowledgeable with Quality of Service, as applicable to UCC Security concepts knowledge Be able to act on certificate expirations, CSR generation etc. Enhancement abilities- Scripting REST/XML API familiarity Ability to implement BOTs EDUCATION REQUIREMENTS CCNP Unified Communications certification or CCIE certification is must Thanks & Regards Manish Sharma ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Email:[email protected] Linkedin: linkedin.com/in/manish-sharma-46aa1a21a http://www.epeopletech.com P Go Green! Please do not print this e-mail unless necessary Note: ePeople Technologies Inc is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails please forward this email to with "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are extremely sorry if our email has caused any inconvenience to you. Keywords: user experience information technology golang Massachusetts New Jersey Pennsylvania |
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| Wed Jan 31 19:32:00 UTC 2024 |