| Unified Collaboration Engineer || Hybrid at Remote, Remote, USA |
| Email: [email protected] |
| From: Shikha Choudhary, ePeople Technologies [email protected] Reply to: [email protected] Hi, Greetings!! We have an urgent opening with Unified Collaboration Engineer and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP Position: Unified Collaboration Engineer Location: Hybrid (Florham Park, NJ, Conshohocken, PA, Boston, MA) Duration: Contract CCNP Unified Communications certification or CCIE certification is must Below is the JD Proactively manage and keep collaboration system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Build out and implement new capabilities to support increased productivity. Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community. Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry. Develop knowledge base of self-serve steps for end users to identify cause of performance issues. Work on escalated support tickets in the UCC domain Stay abreast of feature releases and investigate relevance/impact to user base. Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products Technical Qualifications: Proficiency across the Webex suite of products Cisco Certification CCNP Collaboration Intermediate level IP networking knowledge Strong understanding of hybrid Webex/UCC environments, including O365 on cloud Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. Be able to troubleshoot Cisco UC system, including- Webex Control Hub Cisco Directory Connector Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler Monitoring Webex components' health parsing through system logs to troubleshoot issues. Knowledgeable with Quality of Service, as applicable to UCC Security concepts knowledge Be able to act on certificate expirations, CSR generation etc. Enhancement abilities- Scripting REST/XML API familiarity Ability to implement BOTs In considering candidates, time is of the essence, so please respond quickly. Thanks and Regards, Shikha Choudhary ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Email- [email protected] Fax # 973-299-7602 http://www.epeopletech.com P Go Green! Please do not print this e-mail unless necessary Keywords: user experience information technology golang Massachusetts New Jersey Pennsylvania |
| [email protected] View all |
| Wed Jan 31 21:15:00 UTC 2024 |