| Software Engineer (C#, .NET. SQL) - California local at California, Maryland, USA |
| Email: [email protected] |
| From: Sandeep Bisht, Key Infotek [email protected] Reply to: [email protected] Title: Software Support Engineer (C#, .NET. SQL) Location: Fremont, CA Duration: 6+ Mos Responsibilities: Responsible for assigning all Help Desk and customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to Client Motors application users. Provides second level technical solutions, according to established service levels. Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. Liaison for Level III Information Technology development support. Resolve production issues by fixing defects in application source code wherever feasible. Executes monitors and completes assigned tasks on multiple computer systems and platforms. Documents and maintains shift documentation in ticket management system. Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues. Qualifications: - 5+ yrs. supporting applications developed in C#, .NET, SQL Production level database tier support Database skills: Ability to create complete SQL queries requiring understanding of joins, insert and deletes, without limit impacts on a transactional database. Understand database technologies including RDMS, and NO SQL system. Enterprise, internal business level support skills: Experience in managing an application space supporting a specific business function, preferably in a manufacturing sector. Fast paced environment understanding the result of delays in transaction to a manufacturing business and subsequently a month/quarter/yearly accounting rhythm. Ability to learn and master employer-specific software. Complex problem solving. Ability to diagnose & address application issues. Tool usage for equivalent of: Ticketing systems such as JIRA or Service Now Collaboration: Confluence and SharePoint t Keywords: csharp information technology California |
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| Wed Jan 31 23:33:00 UTC 2024 |