| 100% Remote - ServiceNow ITSM CSM Developer at Remote, Remote, USA |
| Email: [email protected] |
| From: Teja, TalentGroups [email protected] Reply to: [email protected] Hi, I'm Teja from Talent Groups. I hope you're doing well! Please review the requirements below, inform us of your interest, and send us your updated resume. Role: ServiceNow ITSM CSM Developer Location :Remote Contract Responsibilities: Expertise in ServiceNow CSM & ITSM Products Define technical solutions for architecture and design that are aligned with clients business problems and ServiceNow CSM implementation best practices Collaborate with Business Functional team members to write/estimate stories Hands-on development experience in ServiceNow Platform Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Provide mentorship to developers and platform engineers on technical design standards and best practices Assist in identifying and implementing key business KPI metrics Develop, document, implement, and maintain Customer Service Management governance processes, procedures, and policies Create and maintain Customer Service Management related documentation Design, develop, and deploy new Customer Service Management functionality Identify, investigate and resolve ServiceNow Customer Service Management issues Design and deploy ServiceNow Customer Service Management Integrations Required Qualifications Proficiency in CSM produce line Experience with key technologies relevant to ServiceNow integration solutions Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent interpersonal skills, customer centric attitude, and situational awareness Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 5+ years working on the ServiceNow platform ServiceNow certifications Working knowledge of Customer Service Management / Customer Experience Processes Good to have Customer Service Management (CSM) Implementer certification Keywords: user interface javascript |
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| Thu Feb 01 01:37:00 UTC 2024 |