| Lead Service Now Developer OR Admin at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Priyanka, STELLENT IT [email protected] Reply to: [email protected] Position Title: Lead Service Now Developer/ Admin Location: Atlanta, GA (Hybrid-periodically onsite as needed) Interview Mode: On Site or MS Teams Video Approximate Duration: 24+ Months The Client is seeking a qualified professional ServiceNow Platform Administrator to add to the ServiceNow development team. The ideal candidate should have the extensive expertise in maturing ServiceNow service management strategies using ITIL compliant solutioning. The candidate would also be able to demonstrate expertise in successfully leading a ServiceNow development team and strategically defining platform governance and refining technical solutioning practices. Responsibilities include but are not limited to leading efforts to optimize and enhance the ServiceNow service management (ITIL) modules, establishing platform governance, participating in general platform enhancements and upgrades, process improvements, data analytics, and production support. This individual must be a talented leader and a collaborative, innovative team player with the ability to train and coach novice ServiceNow Administrators and interact with technical and non-stakeholders. The candidate will be expected to be familiar with agile methodologies and apply strategies to improve overall service delivery for the ServiceNow team. Responsibilities Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes Demonstrate knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships Manage development team and guides solutioning practices, in collaboration with product owner Manage sprint releases, and code migrations (managing update sets) in ServiceNow Demonstrate background in establishing Change Advisory Boards and identifying standard change ITIL process development and enhancements Establish platform governance to manage technical demand and platform integrity Administer ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs Utilize Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows Plan, test, and execute upgrades for ServiceNow platform Update and maintains a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes Design, implements, tests, documents, and deploys existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications Enhance customized platform and portal features and capabilities, including scoped applications and external application integrations Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated Develop, maintains, and enhances existing scripting in ServiceNow Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC Design, develop, and maintain Service Catalog items with varying levels of complexity Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT) Oversee Service Portal Design, Catalog Taxonomy, and ServiceNow Mobile development Lead development work of vendors working in the ServiceNow platform Mentor and share technical knowledge with service management team Manage multiple workstreams concurrently while maintaining a high level of attention to detail Design and build integrations to expand platform capabilities: Application plugins, custom application design, service graph connector, Integration Hub (Automation Engine) Support ServiceNow production environment which include but no limited to: Incident & Change Management, Reporting and Dashboard Management, User and Group Administration Interact with various internal support groups to create ServiceNow ITIL-compliant processes Analyzes impact of problems and escalates appropriately Partners with internal and external support specialists regarding problem determination and resolution Experience Required: 5+ years of experience in ServiceNow development and administration of ITIL Service Management processes 3+ years of experience of Discovery and CMDB administration Skills Preferred: ServiceNow Paris or above Methodologies: Agile SCRUM, Kanban, SDLC Service and Application Mapping Keywords: user interface information technology microsoft Georgia |
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| Fri Feb 02 00:31:00 UTC 2024 |