| Genesys Developer Opportunity in Jersey City, NJ - Onsite. at Jersey City, New Jersey, USA |
| Email: [email protected] |
| Hello, ROLE: Genesys Developer LOCATION: JERSEY CITY, NJ Duration: 6-12months JOB DESCRIPTION: Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect. Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc. The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc. Thorough understanding of Genesys Framework, Integration with internal and external components. Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies. Deep knowledge of multiple Self Service and speech recognition vendor offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance. Knowledge of WFM, Reporting and Analytics. Experience in a single complex development environment or across multiple platforms. Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.) Ability to work effectively in a remote, virtual and global environment. Please let me know if you would like to discuss this compelling opportunity further. If the opportunity above isnt the right fit for you at the moment, but know someone in your network that may be looking for this type of role, I would love to connect with them. Best wishes to you and your family during this unprecedented time. Thanks, Mansi Kukreja Technical Recruiter Direct#: (925) 393- 5851 [email protected] www.axiomglobal.com Integrity. Expertise. Results. -- Keywords: information technology New Jersey |
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| Fri Feb 02 19:22:00 UTC 2024 |