| Business Systems Consultant 3 Help Desk,Trenton - Hybrid role at Trenton, Utah, USA |
| Email: [email protected] |
| From: Merugu Mahesh, Integrated Technology Strategies, Inc. [email protected] Reply to: [email protected] Hi this is Mahesh working with IT Strategies, we have the following requirement with one of our clients. Please find the below job details and kindly respond me back with your updated MS WORD version resume cover letter along with rate/salary and contact detail Client is State of NJ Legal System Work location Trenton - Hybrid role Role is that of a BA with experience in Help Desk Support Interview is Video Start and End Dates : 02/11/24 to 03/09/24 Will be extended Short Description Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications. Complete Description Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal communication. Project This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly. Skills required: -Experience with Help Desk, customer service, and directly assisting users. -Experience with developing systems via a structured SDLC methodology including Agile methodology. -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc. -Experience in developing UI/UX mockups and workflows (Adobe XD preferred). -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. -Experience in collaborating with multiple teams to develop and implement programs. -Experience in writing test plans and test scripts and conducting various testing. - Experience in creating user training manuals and conducting user training and demos. - Ability to analyze complex business processes and work flows and propose areas for improvement. - 4 year college degree or equivalent study required. - Relevant work experience: 6 to 8 years. Sincerely, Merugu Mahesh [email protected] Integrated Technology Strategies, Inc. 1930 East Marlton Pike, Suite Q-48, Cherry Hill, NJ 08003. Direct :85633 43883 | Fax: 856-494-1333 www.itstrategiesinc.com Keywords: business analyst user interface user experience information technology microsoft New Jersey |
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| Mon Feb 05 20:38:00 UTC 2024 |