| Urgent requirement for ServiceNow CSM & FSM practitioners at Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Praveen Kumar, Magic force [email protected] Reply to: [email protected] Job Title: ServiceNow CSM & FSM practitioners Location: Remote Duration: 1+ Year Service Now with Product Owner with FSM & CSM Modules Job Description: We are looking for a resource with deep functional knowledge of CSM (Customer Service Management) & FSM (Field Service Management) One who can take business requirement and translate into end-to-end functional design in CSM & FSM module We want doers - the expectation is that this resource is hands on, he/she should be able to come up with end-to-end functional design in CSM / FSM, configure CSM / FSM modules, create technical story / functional story for configuration of CSM / FSM module Responsible for clearly understanding the vision for the product and communicating the vision to delivery teams Responsible for understanding various users of the product, including other systems that may consume the product, in order to ensure that they are building a product that provides value to the users Responsible for conducting the necessary research and analysis to fully understand the Products needs and requirements Work with Product Manager, Scrum Master and Development team in maintaining a well-refined and prioritized backlog of sufficient length to support the teams velocity Responsible for making sure that the team understands the context of the stories in the backlog and that the team has adequate information to deliver the stories Responsible for working with the delivery team to write and refine user stories Ensures the product is demonstrated to the business and stakeholders and confirms that the product being delivered meets the business needs Works with the delivery team on a daily basis to answer questions and review/approve stories being developed Responsible for developing test plans for individual stories and testing the stories to ensure it meets the business requirements Work with the Product Manager to develop end to end test case and assist in planning, sequencing, coordinating and helping users to carry out UAT Help in the creation of personas, journey maps, empathy maps, surveys or utilize other tools and techniques to ensure the product users are well understood by the delivery team Create burn up charts or other forecasting in order to set business expectations around prioritization and what may be in a given release Create an environment of continuous improvement by using data to answer questions Bring in the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, kanban, and other agile thinking Education/Certifications Bachelors degree Certified SAFe Agilist strongly preferred Experience/Minimum Requirements At least 7 years of experience in software, technology, program management and program implementation At least 3 years of experience in product management using agile framework Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent. Skills and Qualifications Track record of successfully deploying products that involve multiple cross-functional teams from initiation to delivery High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment. Practical experience creating stories and grooming backlogs Proven ability to translate a product vision into an action Can demonstrate techniques for quickly and effectively understanding a client domain and product Demonstrated experience in helping stakeholders identify business value/objectives and using this to prioritize work Demonstrate ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met Demonstrate an understanding of 'Personas' and how to identify users and create personas to represent them Experience working in multiple Agile environments as a Product Owner Experience in both agile and lean software development values and principles Demonstrate how to breakdown product features into well-defined stories with acceptance to create a product backlog Has experience in healthy conflict resolution and finding the best solutions to address issues and work effectively through disagreements Keywords: information technology |
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| Mon Feb 05 20:54:00 UTC 2024 |