| Immediate Hiring for the position of Business Analyst with Salesforce CRM at Chicago, Illinois, USA |
| Email: [email protected] |
| Hi, This is Deepak from ATEM Software Solutions; I came across your profile on job board. We have a Job opening with our client for the following role. Please let me know if you are actively looking for new opportunities. You can reach me at (909) 635 2443. Job Description Job Title: Business Analyst with Salesforce CRM Location: Chicago, IL Duration: Long Term Contract Minimum Exp: 10+ Need only Local candidates to Illinois Mandatory Skills: Salesforce, Business analyst, CRM, SME. Overview: The Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the Strategic Workforce Solutions (SWFS) department. The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for Salesforce CRM systems, reporting and analytics, and/or other relevant systems. A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies. Essential Duties and Responsibilities As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert (SME) and consultant in Salesforce CRM, and reporting and analytics. Typical responsibilities may include: - Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards in CRM. - Performing administrative functions, executing, maintaining and delivering data requests, overseeing deliverables and Service Level Agreements (SLAs) for each of the systems assigned to you. This could include setting up and communicating partner relationships in all applicable systems, Q/A testing, tracking/forecasting colleague activities, tracking campaigns, data governance, management and related customer service, submitting invoices and vendor information in AP systems, and other tasks as needed - Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas: Salesforce CRM systems, Monday.com, and AP systems. - Working and communicating with business leaders at all levels to identify needs, determining and recommending system and analytic solutions, documenting data requirements and developing reports and/or system processes to support and optimize business performance - Serving as liaison with technical teams in IT to communicate business needs, determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements - Documenting and tracking activities associated to different academic partners - Completes other duties as assigned. Qualifications - Bachelors degree required, Masters degree a plus - Strong MS Office skills required, especially with MS Excel - 3-5 years of customer service experience. Experience working in one or more of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising is a plus. - 3-5 years of experience preferred working with Salesforce CRM, - Capacity to learn technical systems and environments, interested in developing their technical skills - Experience with project and/or change management a plus - Detailed-oriented with the ability to work independently, problem solve and drive to solutions - Good written and oral communication skills. Regards, Deepak Talent Acquisition +1 (909) 635 2443| [email protected] ATEM Software Solutions www.theatem.com 10280 Indiana Court, Rancho Cucamonga, CA 91730 -- Keywords: active directory information technology microsoft California Illinois |
| [email protected] View all |
| Tue Feb 06 21:35:00 UTC 2024 |