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ITSM System Admin at Remote, Remote, USA
Email: [email protected]
From:

Syed Anwer,

ConvexTech Inc

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Job Title  ITSM System Admin 

Location  Remote

Duration Long Term Contract

Rate $45 to 50 hr. on C2C 

A technical resource who performs the day-to-day administration of the platform.

Maintains the stability and usability of the platform across production and nonproduction environments

Connects with the ServiceNow platform architect to build the foundation

Performs application maintenance to include performance monitoring and error identification and remediation 

Manages support for incidents 

Leads upgrade planning and execution 

Manages instance security: user/group access, administration, access control lists. etc. 

Provides configuration assistance to developers

Someone who oversees the overall release process to production.

Works to promote code between environments 

Resolves any collisions or discrepancies

Supports team development activities 

Works closely with the core platform team when upgrades occur, or new applications are put into production

Oversees release schedule, frequency and content

Understands capacity of development teams and product owner priorities in order to manage and shape releases

Ensures the instance is secure and hardened as needed (domain separation, Edge Encryption, etc.)

Creates and enforces security standards throughout the platform 

Protects resources in the platform with tools like ACLs

Ensures users have the correct access 

Audits security logs of the platform 

Confirms the technical design and integration requirements with various systems to support processes that require data exchange 

Participates in workshops when security must be considered

Email: [email protected] 

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Thu Feb 08 20:36:00 UTC 2024

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