| : Title: Data Analyst with Customer Insights || Location: 100% Remote || Visa: USC and GC || Must have :: Customer Insights Experience at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number 302-485-1712 Title: Data Analyst with Customer Insights Location: 100% Remote Visa: USC and GC Interview: Phone and Video Duration: 12+ Months LinkedIn, SSN, DOB We are seeking a multi-faceted individual to fill the role of Customer Experience Insights & Foresights Data Analyst. In this position, you will play a pivotal role in helping our organization reimagine customer experiences through the lens of Supply Chain, focusing on prioritization, capabilities, metrics, and operational frameworks. This role will involve a clear transition from strategy to execution, with a strong emphasis on both quantitative and qualitative analysis. Responsibilities: Utilize various data sources, including operational data (transactional), experiential data (surveys, interviews, field research, focus groups), to identify insights and opportunities for enhancing customer experiences Work on high-priority/value use-cases such as contracting experience, digital surgery, returns, and disputes Process and analyze data to derive actionable insights, while also understanding and optimizing data sources and systems integration Collaborate with cross-functional teams to report findings and drive strategic decision-making Engage in front-end engineering and visualization to deliver insights effectively, using tools such as Qualtrics (strongly preferred), or similar platforms Interface with the data science team, utilizing SQL Familiarity with real-time customer journey management software, such as Cemantica, is desirable Qualifications: Mid-level to senior experience in data analysis, preferably in a customer experience or related domain Proficiency in SQL for data manipulation and analysis Strong analytical skills, with the ability to process both quantitative and qualitative data Experience with customer journey management software, preferably Cemantica Experience with data visualization tools, preferably Qualtrics Excellent communication and collaboration skills, with the ability to translate data insights into actionable recommendations Ability to manage multiple priorities and thrive in a fast-paced environment Bachelor's degree in a relevant field (e.g., Data Science, Business Analytics, Computer Science), or equivalent experience Thanks And Regards Khokan Kaviraj Phone: 302-485-1712 Email: [email protected] Hangout: [email protected] Linked In: https://www.linkedin.com/in/khokan-kaviraj-582655166/ Accroid Inc. 1007 Orange ST 4th FL 1651 Wilmington, DE 19801 -- Keywords: information technology green card Delaware Florida |
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| Thu Feb 08 21:15:00 UTC 2024 |