| Voip Engineer- Suite 350, Washington DC(Onsite)- Only Locals at Washington, DC, USA |
| Email: [email protected] |
| From: faraz, panzer [email protected] Reply to: [email protected] Hi, How are you doing My name is Faraz and I am working as Talent Acquisition at Panzer Solutions LLC. We deal with US IT and non IT recruitment services. We have the below opening with your preferred client, Let me know if you are available & interested in this position. If interested please share a copy of your resume and best number to reach. Position: Voip Engineer Duration: 7 Months Location: Suite 350, Washington DC(Onsite) Duties: a. As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices. b. Serve as the first point of contact for customers seeking Telecom-related technical assistance over the phone or email c. Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system. d. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products. e. Managing Helpdesk Tickets of Telecom related issues using Zendesk. f. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner g. Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure. h. Maintain Voice network cabling closets and cable location inventory. i. Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy j. Ability to document work activities into meaningful incidents or tasks in the Zendesk system. k. Performs all duties in accordance with OCFO policies and procedures. l. Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets. m. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. n. Participate in meetings as required and directed to ensure clear communication within IT Operations. o. Install and move assets as required according to OCFO IT Operation processes. Responsibilities: a. Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. b. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. c. Develops, operates, and maintains voice, wireless, video, and data communications systems. d. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. Qualifications : a. 1-5 years of experience developing, operating and maintaining of voice, wireless video and data communications systems. c. 1-5 years of experience providing direction for communications activities related to large comms networks. d. Troubleshoot daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data \\ voice ports. e. Proven experience with telecom system PBX\\ACD\\UIP f. Proven experience in asset management in the areas of hardware and software g. Good technical understanding of network, telecommunications, and mobile devices h. Proven experience with Call Center Environment Faraz Talent Acquisition | Panzer Solutions LLC 50 Washington Street, 9th Floor, SONO Corporate Center, Norwalk CT 06854 Email ID: [email protected] Testimonials: http://www.panzersolutions.com/testimonials Notice of Confidentiality: mailto:[email protected] Keywords: access management information technology Connecticut Idaho |
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| Thu Feb 08 22:50:00 UTC 2024 |