| Tier 3 End User Support Service Desk Engineer at Hagerstown, Maryland, USA |
| Email: [email protected] |
| Tier 3 End User Support Service Desk Engineer Skills: Description: Title: Tier 3 End User Support Service Desk Engineer Location: On-Site - Hanover, MD Primary responsibilities: Consults with users to discuss local or wide area computer network software and hardware needs, to assess existing software and hardware and to survey the locations of new network sites; Prepares plans, reports and diagrams documenting the type and location of software and hardware; Installs operating system software and network communications software for computer networks; Installs applications software and customizes as required; Configures network software and hardware to provide for efficient and effective network performance and data security; for network software and hardware; Monitors the performance of the network software and hardware through network management and diagnostic programs and utilities; Adjusts the network for maximum efficiency, maintains and analyzes records of network activity, and recommends and implements network software and hardware upgrades; Diagnoses network software and hardware problems and makes repairs and adjustments or obtains service from software and hardware vendors and maintenance vendors; Enters users and their network privileges onto the network and provides ongoing user support; May train users in computer network software and hardware; May install and maintain network hardware such as printers, scanners or other networked devices; May install and maintain communications links to mainframe computers; Knowledge, Skills, Abilities Required: Knowledge of the structure of local or wide area computer networks; Knowledge of computer operating systems software, network communications software and applications software; Knowledge of the functions and capabilities of local or wide area computer network hardware, such as cables and other transmission media, connectors, communications devices, multi-station access units, file servers, printers, disk drives, network cards and emulators; Knowledge of the principles and practices of data communications; Skill in planning, integrating and maintaining local or wide area computer network software and hardware; Skill in configuring local or wide area computer network software and hardware for efficient and effective network performance; Skill in adjusting local or wide area computer network components and in diagnosing and correcting network software and hardware problems; Ability to communicate and establish and maintain effective working relationships with network users, vendor representatives and customer Engineers. Qualifications: Education and Years of Experience: B.S / 8 years exp. Keywords: Maryland |
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| Tue Feb 13 19:45:00 UTC 2024 |