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Unified Communications Engineer Seattle-Washington-Hybrid at Washington, DC, USA
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From:

Gulshan,

Stellent IT

[email protected]

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Unified Communications Engineer

Seattle, Washington-Hybrid

Phone+Skype

6+Month

Job Description

Job Description:

1. **System Design:** Develop and implement Cisco UC architectures, considering organizational needs and industry best practices.

2. **Installation and Configuration:** Install and configure Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, WebEx Cloud Contact Center and other UC components.

3. **VoIP Infrastructure:** Manage and optimize VoIP infrastructure, ensuring high-quality voice and video communications.

4. **Collaboration Tools:** Implement and support collaboration tools such as Cisco Jabber and WebEx calling application for efficient communication and collaboration.

5. **Troubleshooting:** Identify and resolve issues related to Cisco UC systems, including call quality, connectivity, and integration problems.

6. **Upgrades and Patch Management:** Perform system upgrades, apply patches, and ensure the latest features and security updates are implemented.

7. **Security Measures:** Implement and maintain security measures for UC systems, ensuring data confidentiality and integrity.

8. **Documentation:** Create and update technical documentation, including system configurations, procedures, and troubleshooting guides.

9. **User Training:** Provide training to end-users on Cisco UC tools and features to maximize utilization and efficiency.

10. **Collaboration with Teams:** Collaborate with network, security, and IT teams to ensure seamless integration of Cisco UC systems within the overall network infrastructure.

11. **Capacity Planning:** Monitor system performance, conduct capacity planning, and recommend enhancements to meet growing communication needs.

12. **Vendor Collaboration:** Engage with Cisco and other relevant vendors to stay informed about new technologies, features, and industry trends.

13. **Compliance:** Ensure that Cisco UC systems comply with regulatory requirements and industry standards.

14. Experience with E911 systems and compliance (CER, Intrado EGW/ERS)

Keywords: information technology
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Tue Feb 13 23:20:00 UTC 2024

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