| Technical Support Engineer - Data analyst (BBBH4716) at New York, hybrid at York, New York, USA |
| Email: [email protected] |
| From: Raj Khan, convextech.com [email protected] Reply to: [email protected] Hi, Hope you are doing good.!! Please let me know if you are interested in the below position.!! Position: Technical Support Engineer - Data analyst (BBBH4716) Location: New York hybrid Duration: Long term Visa: Only USC/GC/EAD Interview: Video Job Description: What Youll be Doing: Support our modern cloud-based platform with hundreds of connected buy-side and sell side financial institutions as clients Stand up L2 technical support practices and procedures to troubleshoot technical issues in real-time Construct market surveillance analysis and alerts using data analytic tools and techniques to detect anomalies in the live platform data Leverage and build-on modern monitoring tools such as Splunk and Datadog Ensure that connectivity to clients remains optimized and provide technical support for client services and internal operations teams Reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation Act with a sense of urgency on identified issues in all environments, with priority given to problems in the live production environment Build out the function and team as the platform and activity scales Experience: 3+ years of experience in a similar role supporting technical end users, preferably working in the Financial Services Industry within fixed income capital markets College Degree in Engineering, Computer Science or some other relevant discipline is preferred Superb communication skills to effectively manage the customer relationship Ability to proactively learn and understand business needs and implement solutions Ability to create / review system/support metrics to ensure excellence in service to our clients Experience in supporting multi-party communication networks Experience with modern cloud environments, AWS preferred Flexibility regarding work schedule, including occasional weekend duties Experience with Splunk & Datadog monitoring tools preferred Best Regards Md. Raj khan US IT Recruiter ConvexTech Inc. Email: [email protected] Linkedin linkedin.com/in/md-raj-khan-9b1498204 Keywords: information technology green card Maryland |
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| Fri Feb 16 00:31:00 UTC 2024 |