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Technical Support Data analyst at New York hybrid (rate is 30hr. on c2c max) at York, New York, USA
Email: [email protected]
From:

Raj Khan,

convextech.com

[email protected]

Reply to:   [email protected]

Position: Technical Support Engineer - Data analyst (BBBH4716)

Location:

New York hybrid

Duration: Long term

Visa: Only USC/GC/EAD

Interview: Video

Job Description:

What Youll be Doing:

Support our modern cloud-based platform with hundreds of connected buy-side and sell side financial institutions as clients

Stand up L2 technical support practices and procedures to troubleshoot technical issues in real-time

Construct market surveillance analysis and alerts using data analytic tools and techniques to detect anomalies in the live platform data

Leverage and build-on modern monitoring tools such as Splunk and Datadog

Ensure that connectivity to clients remains optimized and provide technical support for client services and internal operations teams

Reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation

Act with a sense of urgency on identified issues in all environments, with priority given to problems in the live production environment

Build out the function and team as the platform and activity scales

Experience:

3+ years of experience in a similar role supporting technical end users, preferably working in the Financial Services Industry within fixed income capital markets

College Degree in Engineering, Computer Science or some other relevant discipline is preferred

Superb communication skills to effectively manage the customer relationship

Ability to proactively learn and understand business needs and implement solutions

Ability to create / review system/support metrics to ensure excellence in service to our clients

Experience in supporting multi-party communication networks

Experience with modern cloud environments, AWS preferred

Flexibility regarding work schedule, including occasional weekend duties

Experience with Splunk & Datadog monitoring tools preferred

Best Regards

Md. Raj khan

US IT
Recruiter

ConvexTech Inc.

Email: [email protected]

Linkedin linkedin.com/in/md-raj-khan-9b1498204

Keywords: information technology green card Maryland
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Fri Feb 16 01:27:00 UTC 2024

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