| Lead Change management Process Engineer 100%Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Gulshan, Stellent IT [email protected] Reply to: [email protected] Lead Change management Process Engineer 100%Remote Phone+Skype 6+month Job Description PURPOSE: Lead process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. Lead the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences. KEY RESPONSIBILITIES: Responsibilities o Reports and escalates to the ITSM Manager o Manage and evolve CareFirsts ITIL Change Management process and governance. o Drives the Change Management practice from a strategic and tactical perspective to understand requirements. o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes. o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings. o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management. o Drives steady state and continuous improvement in the ITSM operations support of the organization. o Participates in other related valued discussion to understand requirements and ITSM operations management. o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive. o Documents process, procedures, and work instructions o Contributes to Change Management needs for the organization. Certifications required o ITIL Foundation+ ESSENTIAL FUNCTIONS: 40% Acts as process owner and demonstrates tangible benefits and value of the process. 25% Leads collaboration with cross-functional teams to identify, analyze gaps, and document processes. 20% Lead the adoption, success, and maintenance of processes. 10% Evaluate metrics, identify and implement improvement strategies. 5% Performs validation activities on existing and new processes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Computer Science, Information Technology, or related fields Experience: 8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Advanced degree Knowledge, Skills and Abilities (KSAs) Ability to motivate others and foster a culture of continuous improvement and agile execution., Advanced Ability to exercise independent judgment in methods, techniques, and evaluation criteria., Advanced Knowledge of process improvement techniques., Advanced Knowledge of process mapping and documentation techniques., Advanced Ability to work with data and analytics., Advanced The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Keywords: information technology |
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| Sat Feb 17 01:46:00 UTC 2024 |