| Urgent Requirement | App Support Engineer III - CRM PRO / Verint CM Pro Application Engineer / CM Pro SME | City of San Antonio# Fully Remote at Remote, Remote, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Requirement details: Role: Verint CM Pro Application Engineer Below Key Requirements should show in the resume -Verint CM Pro 15.2 Hands-on Application Management/Engineering Experience (could also be called Lagan) -Experience with call centers/311 - Open to fully remote in the US/anywhere in the world -Straight contract, and open to C2C Must haves: Experience with Verint CM Pro: with VOF, with adapters, process managers Experience with 311 Call Center support True app experience with the application Work on the product and coach the team Implementation coach Customer support side of app, process manager (customer or product side) Background info: Previous names: o Lagan CRM o Verint is current name HQ in Ireland & NY office Resource: https://www.verint.com/resources/verint-case-management-professional/ Interview process: 1 round 30 min interviews with 3 managers ( Kenny, Jeanette, Edward). Possible 2nd round depending on competition. Work week: Flexible within operating hours of 7 am - 6 pm CST. M-F Contract type: 12-month Contract with high potential of extension Estimated start date ASAP. Remote: US or International Must have skill sets: Focus on expertise in Verint CM Pro product 5-7+ years in app dev support Ready to hit the ground running. Skill sets: 50% tech, 50% customer service ( leans toward customer service skills) Culture: ability to work well with team and individually, flexible with customers and with team Functions in this role: 1. Support work - day-to-day, break fixes, keeping the lights on. Someone with experience working with CM Pro, understand embedded applications within CM Pro, how it works with their middleware system GUMB 2. How process manager work within CM Pro, (can this person troubleshoot) 3. What they use to manage different cases for different applications - acs (chameleon sys) 4. Wants someone with a development background (OOP background) with mostly front-end CSS/HTML 5. Using remedy for the ticketing system - will go straight to Kenny's team - review and go from there. Uses Jira for work 6. CM Pro, developer or analyst. 7. Case Management Software Verint CM Pro 8. Requirement: CM Pro background. Backend Java experience is also needed, c#.net, Front End experience as well, CSS, HTML, Etc. 2. Enhancements - to make changes to existing functionality and improve ecosystem 3. Project-based work - support project which has to do with CM Pro - interface and integration for CM Pro as a CRM product 1. Don't have any projects on right but the expectation is to have someone who can move around in these 3 areas Short term - 50% support work, 30% enhancement, 20% project Will vary if there's more project-based work Knowledge, Skills, and Abilities Candidates must have a minimum of 3 years of experience working with the following skills: CM Pro ( Lagan CRM ) - Experience with VOF, with adapters, process managers .NET C# (Custom apps) Java ( API interaction) Javascript HTML, CSS Ability to adhere to strict delivery schedules and successfully manage multiple projects simultaneously. Knowledge of Database Technology (Microsoft SQL Server, Oracle) and the ability to interpret schemas and/or author queries and stored procedures. Ability to interpret and edit XML files Strong analytical and problem-solving skills with exceptional attention to detail Strong time management, written and verbal communication skills Knowledge of various Software Development Methodologies (particularly Agile) and experience in all stages of the software development lifecycle is a plus Experience with virtualization and cloud services such as Azure/AWS Familiarity with the user of troubleshooting, diagnostic, and testing tools such as Fiddler, WireShark, PostMan, and SOAP UI Working experience with release, change, configuration, and incident management Working experience identifying and resolving application issues Other preferred technical qualifications: Experience working with Agile product delivery JIRA -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: csharp user interface access management rlang information technology golang Idaho New York |
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| Tue Feb 20 19:37:00 UTC 2024 |