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Position : Applications Support Analyst at Remote, Remote, USA
Email: [email protected]
Hello
Associate,   

Hope
you are doing well

We
have the below requirement open. Please send me your genuine candidate on my
email ID
[email protected]

Position :
Applications Support Analyst

Location :
Tallahassee, FL

Duration : Long Term

Primary skills : Magento

Note : Must be able to
pass a level 2 background check

Job Description :

Tremendous opportunity to provide
application support and analysis of key IT systems for a company on an
explosive growth path. As the Application Support Analyst, you will be
responsible for providing L2/L3 technical support for our e-commerce and point
of sale applications while liaising with key business users and technical
partners.

We are looking for a customer
service focused, detail-oriented person who can take ownership of customer
satisfaction for our E-Commerce and retail external and internal customers.

KEY DUTIES AND RESPONSIBILITIES

Provide level 2/3 technical support
for Magento e-commerce platforms and digital retail applications

Initiate and Lead SEV1 calls with
internal and external stakeholders

Act as a subject matter expert for
our eCommerce applications, providing advanced technical support to the team
and stakeholders

Analyze system logs and performance
metrics to proactively identify potential issues and recommend improvements

Lead efforts to optimize eCommerce
application performance and reliability

Provide production support
off-hours, including nights and weekends, when required

Manage and ensure attainment of
support SLAs

Collaborate with development and
operations teams to drive continuous improvement

Provide level 2/3 support for
retail point of sale platform beyond our level 1 helpdesk resources (e.g.
product inventory, pricing & promotions, and product attribute support)

Liaise with retail store managers
and sales managers to understand details of tickets and to communicate resolutions

Test fixes and new enhancements on
Magento and point of sale system

Act as bridge between internal uses
and external software developers and engineers

Identify root cause of issues and
propose system fixes

Identify enhancements that will
reduce production support

Communicate new functionality being
released for eCommerce and point of sale systems

Create training guides/work
instructions on best practices for using system functions

Support deployments off-hours via
testing and communications with internal user community

Some travel required for site
visits and to learn processes, less than 5%

SKILLS AND QUALIFICATIONS

2+ years working in a Level 2/3 IT
support function.

Excellent written and verbal
technical communication required

Help desk software experience
required (Zendesk preferred)

Experience with Magento 2.3+
required

Experience with a Magento instance
that is integrated with an ERP system required

Preferred experience with ERPs,
ideally SAP

Experience working in an Agile/Scrum
software development environment a plus

3+ years of experience in eCommerce
application support or related field.

Proficiency in troubleshooting and
resolving complex technical issues in an eCommerce environment.

Strong analytical and
problem-solving skills.

Demonstrated leadership and
mentoring abilities.

Software development
education/experience desired

--

Keywords: information technology Florida Idaho
[email protected]
View all
Tue Feb 20 20:23:00 UTC 2024

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Location: Tallahassee, Florida