| Applications Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: muddu Krishna, RITWIK Infotech [email protected] Reply to: [email protected] Position : Applications Support Analyst Location : Tallahassee, FL Duration : 6+ months Primary skills : magento Job Description : Note : Must be able to pass a level 2 background check Tremendous opportunity to provide application support and analysis of key IT systems for a company on an explosive growth path. As the Application Support Analyst, you will be responsible for providing L2/L3 technical support for our e-commerce and point of sale applications while liaising with key business users and technical partners. We are looking for a customer service focused, detail-oriented person who can take ownership of customer satisfaction for our E-Commerce and retail external and internal customers. KEY DUTIES AND RESPONSIBILITIES Provide level 2/3 technical support for Magento e-commerce platforms and digital retail applications Initiate and Lead SEV1 calls with internal and external stakeholders Act as a subject matter expert for our eCommerce applications, providing advanced technical support to the team and stakeholders Analyze system logs and performance metrics to proactively identify potential issues and recommend improvements Lead efforts to optimize eCommerce application performance and reliability Provide production support off-hours, including nights and weekends, when required Manage and ensure attainment of support SLAs Collaborate with development and operations teams to drive continuous improvement Provide level 2/3 support for retail point of sale platform beyond our level 1 helpdesk resources (e.g. product inventory, pricing & promotions, and product attribute support) Liaise with retail store managers and sales managers to understand details of tickets and to communicate resolutions Test fixes and new enhancements on Magento and point of sale system Act as bridge between internal uses and external software developers and engineers Identify root cause of issues and propose system fixes Identify enhancements that will reduce production support Communicate new functionality being released for eCommerce and point of sale systems Create training guides/work instructions on best practices for using system functions Support deployments off-hours via testing and communications with internal user community Some travel required for site visits and to learn processes, less than 5% SKILLS AND QUALIFICATIONS 2+ years working in a Level 2/3 IT support function. Excellent written and verbal technical communication required Help desk software experience required (Zendesk preferred) Experience with Magento 2.3+ required Experience with a Magento instance that is integrated with an ERP system required Preferred experience with ERPs, ideally SAP Experience working in an Agile/Scrum software development environment a plus 3+ years of experience in eCommerce application support or related field. Proficiency in troubleshooting and resolving complex technical issues in an eCommerce environment. Strong analytical and problem-solving skills. Demonstrated leadership and mentoring abilities. Software development education/experience desired Keywords: information technology Florida |
| [email protected] View all |
| Tue Feb 20 21:24:00 UTC 2024 |