| Technical Incident Management Consultant || Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Vinay, Kolla soft Inc., [email protected] Reply to: [email protected] Role: Technical Incident Management Consultant/Manager Location: Remote Duration: 6 Months Contract Core Responsibilities: Point of contact for all Major Incidents and Accountable for the overall process efficiency and effectiveness Identify, initiate, schedule and conduct Incidents and Problems reviews Promote and reinforce adherence to the process and policies associated with Incident and Problem Management Ensure the design of the Incident process aligns with the business and industry best practices Strengthen incident management communication process and policies and Responsible for communicating with the Incident Process Owners Responsible for the effective implementation of the process "Incident and Problem Management" and carries out the respective reporting procedure. Owns the process and supporting documentation for the process from a strategic and tactical perspective Ensures that the process is fit for purpose Collaborates with operations teams to develop playbooks and to ensure tools are set up correctly and data is captured optimally. Ensures alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs) and that these objectives are realized Works in conjunction with Continual Service Improvement (CSI) Work with Stakeholders and technology leaders to align the OSH strategy with the broader production management strategy and road map for strategy planning and execution Requirements: 7+ years of Production support experience and relevant experience in Service Now, DevOps, TechOps, Monitoring tools, and Process Improvements 3+ years of leading/Managing technical production support team members Preferred ITIL certification Ability to do complex, in-depth analysis and develop innovative methods regarding problem diagnosis and resolution with systems comprising custom developed products, SaaS, and other platforms. Advanced verbal and written communication skills necessary to present/explain technical knowledge, and provide advice to management, regulators, reviewers, and stakeholders. Experience and skills needed for customer support to include a focus on listening, rapport-building, clear communication, friendly and approachable nature, and courtesy and respect. He or she must possess exceptional verbal and written communications skills, an operations-oriented mindset, and a knack for technical firefighting, diagnostics, troubleshooting and problem solving. If interested please share your updated resume to [email protected] Keywords: |
| [email protected] View all |
| Wed Feb 21 02:37:00 UTC 2024 |