| Avaya SME at Lansing, MI (Day 1 on-site) 12+ profiles at Lansing, Michigan, USA |
| Email: [email protected] |
| From: poorna chandra, Yochana IT solutions [email protected] Reply to: [email protected] Hello , Hope you doing good!! Im Technical Recruiter with Yochana IT Solutions, a national IT staffing solutions provider with 13 plus years of experience delivering value to leading companies across the U.S and Canada. I'm currently staffing for Avaya SME Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated. Role:- Avaya SME Location- Lansing, MI (Day 1 on-site) JD : UC CC SME Responsibilities. Position will perform support for the IP Telephony services, including: Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software. Call Configuration support for existing IP Telephone. Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solution Troubleshooting of Hardware and Software issues Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents Manage mission critical UC and CC Environment for ~5000 user base Administration of Telephony, Onsite and remote end user administration Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant. Fault and performance management Incident, change, and problem management Provide need basis on-call services support outside of regular client business hours. MIS reporting. Ensuring SLAs / KPI. Expertise in performing version upgrades, migrations between on Central Call Managers Required: 10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME. Minimum 10+ years of experience in managing Avaya UC and Avaya contact center and MS Teams UC and CC technologies. Good knowledge of VOIP Networking, network protocols and routing. Good working knowledge on Avaya Communication Managers Avaya 6.x, 9.x, 10.x , Nice Voice recorder Handson experience on Audiocodes SIP gateways ( preferred) Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. Circuit Type DTI (E1/T1), PRI (E1/T1), BRI, SIP trunks Knowledge of IPT Network. Basic ITIL. Good communication skills. Certifications: Avaya certified Design Associate Avaya certified implementation specialist Avaya certified support specialist Audiocodes certified (Preferred) Nice certified (Preferred) Thanks with Regards... ... Poorna Chandra || Resource Specialist Desk: 313-944-5215 || Email: [email protected] Yochana IT Solutions Inc || Visit: www.Yochana.com A : 23000 Commerce Drive, Farmington Hills, MI 48335 : www.linkedin.com/in/poorna-chandra-824435254 Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove Keywords: information technology microsoft Colorado Michigan |
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| Thu Feb 22 01:23:00 UTC 2024 |