| TWK_2092 Application Support systemsAnalyst-3 position with state ofTexas | Remote in Texas state | Health and Human services or Child Care Licensing ExperienceMust at Remote, Remote, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before 28 FEB, 2024 @ 2PM CT Requirement details: Internal job ID:TWK_2092Application Support systemsAnalyst-3 State of Texas Austin, Texas 78751 # Remote in Texas state Note: Program will allow candidates who are within the state (Any location within the State of Texas). Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas. Public Sector (State / Federal / Local Govt.) Client Experienced profiles only Highly Preferred Local to Texas Profiles Exp: 12+ Years Required Skills: Experience with Health and Human services or Child Care Licensing Must Required 5 years Strong ITSM Remedy Ticketing System Experience. Required 5 years Strong Database query languages (SQL, PL/SQL) experience. Required 5 years Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. Job Description: Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues, identifying root causes, and implementing technical solutions. Additionally, this position will be responsible for monitoring application issues, providing training and guidance to users on how to effectively use the various applications, collaborating with development teams to test and deploy application updates, documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues, follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience. SKILLS AND QUALIFICATIONS Years Required Experience 5 Required Strong ITSM Remedy Ticketing System Experience. 5 Required Strong Database query languages (SQL, PL/SQL) experience. 5 Required Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. 5 Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. 5 Required Skilled in performing tier 2/3 support. 5 Preferred Strong verbal and written skills in communicating with peers and different levels of users. 5 Preferred Skilled documenting processes. 5 Preferred Strong skills assisting with unit testing. 4 Preferred Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. 2 Preferred Experience working on projects utilizing agile project management methodologies. 2 Preferred Experience with Health and Human services or Child Care Licensing. 2 Preferred Knowledge of Jira Service Management. -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology procedural language Connecticut Idaho |
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| Thu Feb 22 05:45:00 UTC 2024 |