| Remedy Systems Analyst local to Texas at Remote, Remote, USA |
| Email: [email protected] |
| From: Awkash Kumar, Largeton Inc [email protected] Reply to: [email protected] Job Description :: DURATION: 6+ months, with anticipated extension for FY 2025. Visa: USC and GC Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues, identifying root causes, and implementing technical solutions. Additionally, this position will be responsible for monitoring application issues, providing training and guidance to users on how to effectively use the various applications, collaborating with development teams to test and deploy application updates, documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues, follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience.Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.YearsRequired/PreferredExperience5RequiredStrong ITSM Remedy Ticketing System Experience.5RequiredStrong Database query languages (SQL, PL/SQL) experience.5RequiredExperience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application.5RequiredEffectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.5RequiredSkilled in performing tier 2/3 support.5PreferredStrong verbal and written skills in communicating with peers and different levels of users.5PreferredSkilled documenting processes.5PreferredStrong skills assisting with unit testing.4PreferredSkilled in performing remote support trough diagnostic techniques and pertinent information gathering.2PreferredExperience working on projects utilizing agile project management methodologies.2PreferredExperience with Health and Human services or Child Care Licensing.2PreferredKnowledge of Jira Service Management. Keywords: green card procedural language |
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| Thu Feb 22 19:28:00 UTC 2024 |